Question 1

Where is Gas Station Guitars based?

Accepted Answer

Gas Station Guitars operates out of Cornwall, UK

Question 2

Do you have a physical store front?

Accepted Answer

Nope not yet! Working on that one...

Question 3

Can I come and try out a guitar before buying?

Accepted Answer

We would love you to but until we have an actual store we aren’t able to do this. Sorry!

Question 4

What payment methods do you accept?

Accepted Answer

We accept Paypal via website and bank transfer payments. We cannot currently accept credit card payments. If you wish to pay via another payment method please contact us by email at gasstationguitars@gmail.com.  Please note Paypal no longer refund the seller’s fees for cancelled orders. Any orders made and then cancelled within the 14-day returns period will be fully refunded (inc. your shipping) but minus the Paypal fees charged to us as per our terms and conditions.

Question 5

How much is shipping to the UK?

Accepted Answer

We use Parcelforce 24-hour delivery for all UK orders charged at a flat rate of £43 per guitar, including shipping, handling and packaging.
Shipping will be combined for multiple ordered - please email to arrange for shipping of multiple products.

Question 6

Do you ship overseas?

Accepted Answer

Yes, we ship to most places in the world, full details of countries and shipping costs are available at Checkout. If your country is not listed please contact us by email at gasstationguitars@gmail.com and we'll see what can be done.

Question 7

How much is European and International shipping?

Accepted Answer

We use Parcelforce International Priority for all European and overseas orders. We always use Airmail. We have 3 different flat rates depending on your country:
£68 flat rate - EU and rest of Europe
£108 flat rate - USA, Canada
£170 flat rate - Rest of World.
Shipping will be combined for multiple ordered - please email to arrange for shipping of multiple products.
When placing your order please leave a phone contact number as our courier requires it for all non-UK deliveries.

Question 8

What couriers do you use?

Accepted Answer

We use Parcelforce for most our deliveries both in the UK and abroad. Although occasonally we use proven alternatives.

Question 9

Can I track my order/when will I receive my guitar?

Accepted Answer

You will be sent tracking info via the email address you provided during Checkout.  Our courier delivers between 8am – 6pm weekdays. We cannot advise on the exact time of the day it will be delivered.
We do not ship on Tuesdays or Fridays.
We do not arrange delivery on Saturdays.

Question 10

Can you deliver my order(s) to an alternative address?

Accepted Answer

Yes, we can deliver to an alternative address for credit and debit card payments and bank trainsfer payments. Some alternative payment methods only allow for shipping to the registered address.

Question 11

Can I return my guitar and get a refund?

Accepted Answer

If there is a problem with the guitar, yep sure you can. Just email us at gasstationguitars@gmail.com and let us know within the first 14 days of receiving it. For full details of our returns policy please check out our T&Cs page.

Question 12

Do you ship guitars that include rosewood?

Accepted Answer

Yes we ship guitars containing rosewood all over the world. On November 26, 2019, CITES laws on rosewood were  lifted for musical instruments. It means we can ship guitars containing rosewood freely across borders with no permit needed. Restrictions are still in place for Brazilian rosewood but we will mention this in any guitar descriptions.

Question 13

Not found the answer you need?

Accepted Answer

If your question has not been answered then please send us an email at gasstationguitars@gmail.com.

Frequently asked questions